b939 Privacy Policy – How We Handle Your Data

01 Who We Are

b939 is an online gaming and sports betting platform accessible at b939.win, along with the associated Android app. The platform offers sports betting — including cricket, PSL, T20 matches, football, and Esports — alongside casino games, slots, and fish games, all with transactions processed in PKR.

This Privacy Policy describes how b939 ("the Platform", "we", "us") collects, uses, stores, and protects personal information provided by users ("you", "the Player") in the course of using any part of b939's services — including the website, the mobile app, and any communication channels such as live chat or support email.

This policy applies to all players registered on b939, regardless of where in Pakistan they are accessing the platform from. It should be read alongside the b939 Terms and Conditions, which govern the overall use of the platform.

02 What Personal Data We Collect

b939 collects different categories of personal data depending on how you interact with the platform. Below is a breakdown of the main types:

Account and Identity Information

• Full name as provided at registration
• Date of birth (used to verify you are 18 or older)
• Pakistani mobile number registered to your account
• CNIC number or copy of national identity card (collected during withdrawal verification)
• Email address, if provided

Transaction and Payment Information

• Deposit and withdrawal amounts in PKR
• Payment method used — JazzCash account number, Easypaisa wallet, Raast ID, bank account details, or card type
• Transaction timestamps and reference numbers
• Wallet balance history

Gaming Activity

• Bets placed — markets, stakes in PKR, odds, and outcomes
• Casino and slot game sessions — games played, bet sizes, session duration
• Fish game activity and fish game wallet transactions
• Bonus and promotion participation records

Technical and Device Data

• IP address at the time of login and transaction
• Device type, operating system, and browser or app version
• Session timestamps and duration
• Crash reports and error logs generated by the platform or app

Support and Communication Data

• Messages sent to b939 support via live chat or email
• Records of any complaints, disputes, or account queries

03 How We Collect Your Data

b939 collects your personal data through the following channels:

• Registration form: when you create your b939 account, you directly provide your name, mobile number, and date of birth.
• Verification process: when you submit your CNIC or other identity documents to complete withdrawal verification.
• Deposits and withdrawals: when you transact using JazzCash, Easypaisa, Raast, bank transfer, or card, payment data is passed to b939 or our payment processing partners.
• Platform usage: your gaming activity, bet history, and session data are automatically recorded as you use b939.
• Device and browser: technical data is passively collected when you access b939 via the website or app.
• Support contact: any information you include when contacting b939 support becomes part of your support record.

04 How We Use Your Personal Data

The data b939 collects is used for the following specific purposes:

b939 does not use your personal data to serve you third-party advertisements, nor does it build behavioural profiles for sale to external parties.

05 Payment Data and PKR Transactions

All financial transactions on b939 are conducted in PKR. When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card, the transaction is processed via a secure payment gateway.

b939 does not store full card numbers on its own servers. Card transactions are handled by our payment processing partners who operate under their own security standards. b939 retains transaction reference numbers, amounts, timestamps, and the type of payment method used for accounting, fraud prevention, and dispute resolution purposes.

For mobile wallet transactions via JazzCash or Easypaisa, b939 retains the wallet number associated with your account for withdrawal purposes. This is matched against the name on your b939 account to prevent third-party payment fraud.

06 Sharing Your Personal Data

b939 does not sell your personal data. We do not share your information with third-party marketers or advertising networks. Your data may be shared in the following limited circumstances:

• Payment processors: transaction data is shared with payment providers — including mobile wallet operators and card processors — to the extent necessary to complete your deposit or withdrawal.
• Game providers: when you play a live casino game or other third-party hosted game on b939, your session data is shared with that game provider to deliver the game and settle results.
• Identity verification services: in some cases, CNIC or identity documents may be passed to a third-party verification service to confirm authenticity.
• Legal and regulatory requirements: if b939 is required by applicable law or a lawful authority to disclose certain information, we will comply with that requirement.
• Fraud prevention: in cases of suspected fraudulent activity, relevant data may be shared with fraud prevention partners or networks operating in the online gaming industry.

Any third party that receives personal data from b939 in the course of providing services to the platform is required to handle that data securely and use it only for the specified purpose.

07 How Long We Keep Your Data

b939 retains personal data for as long as your account is active and for a reasonable period afterwards, to allow for dispute resolution, fraud investigation, and any legal obligations that may apply.

• Account registration data is retained for the lifetime of your account plus a post-closure retention period.
• Transaction records — deposits, withdrawals, and bet history in PKR — are retained for an extended period to support financial record-keeping and dispute resolution.
• Identity verification documents are retained securely and deleted when no longer required for verification or legal purposes.
• Support communications are retained for a reasonable period after the query is resolved, in case of follow-up or escalation.
• Technical and device data (logs, session data) is retained for a shorter period and is used primarily for platform security and performance purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to an individual account.

08 Cookies and Tracking

b939 uses cookies — small data files stored in your browser or on your device — to make the platform work properly and to understand how it is being used. The main types of cookies b939 uses are:

• Essential cookies: required for the platform to function — these keep you logged in, maintain your session, and remember your language or region preference. The platform cannot work without these.
• Performance cookies: used to collect anonymised data on how players navigate the platform, which pages are visited most, and where errors occur. This helps b939 improve the experience for all players.
• Security cookies: used to detect and prevent fraudulent activity, such as login attempts from unusual locations or devices.

b939 does not place advertising or retargeting cookies that track you across other websites. If you access b939 through the Android app, the app uses equivalent local storage mechanisms rather than browser cookies, but the same data principles apply.

You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to log in and use the platform normally.

09 How We Keep Your Data Secure

b939 takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data transmitted between your device and b939's servers is encrypted using HTTPS/TLS protocols.
• Account passwords are stored using one-way hashing — b939 staff cannot read your password.
• Access to personal data and financial records is restricted to authorised staff and systems on a need-to-know basis.
• Payment transactions are processed through secure, encrypted channels; full card details are not stored by b939 directly.
• Automated systems monitor for unusual account activity, multiple login attempts, and suspicious transaction patterns.

While b939 applies strong security practices, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password for your b939 account, do not share it with anyone, and contact support immediately if you suspect your account has been accessed without your permission.

10 Your Rights Over Your Personal Data

As a b939 player, you have the following rights in relation to the personal data we hold about you:

• Right of access: you can request a summary of the personal data b939 holds about your account.
• Right to correction: if any personal data held by b939 is inaccurate or out of date, you can request that it be corrected. For account-level details, you may be able to update these directly within your account settings.
• Right to deletion: you can request deletion of personal data that is no longer necessary for the purposes it was collected for. Note that some data — particularly financial transaction records — may need to be retained for a period regardless of a deletion request.
• Right to restrict processing: in certain circumstances, you can ask b939 to limit how your data is used while a query or complaint is being resolved.
• Right to data portability: you can request a copy of your account data in a structured, readable format.

To exercise any of these rights, contact b939 support with your request. Include your registered mobile number so your identity can be confirmed before any data is shared or modified. b939 will aim to respond to data requests within a reasonable timeframe.

11 Children and Underage Players

b939 is strictly for adults aged 18 and above. The platform does not knowingly collect or process personal data belonging to anyone under 18 years of age. Age verification is a required step in the account registration and withdrawal process.

If b939 discovers or has reasonable grounds to believe that a registered account belongs to a person under the age of 18, that account will be immediately suspended, all gameplay will be voided, and any remaining balance will be reviewed in accordance with b939's underage account procedures.

If you are a parent or guardian and believe that a minor has registered on b939 without authorisation, please contact b939 support immediately with the relevant account details so appropriate action can be taken promptly.

12 Changes to This Privacy Policy

b939 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features, or evolving best practices around data handling. When material changes are made, the "last updated" date at the top of this page will be revised.

For significant changes that affect how your data is used in a meaningful way, b939 may notify active players via a message to their registered mobile number or through a notification on the platform. However, it remains your responsibility to check this page periodically to stay informed of the current policy.

Continuing to use b939 after a Privacy Policy update has been published constitutes your acceptance of the revised policy. If you disagree with any changes, you may contact support to discuss your options, including account closure.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how b939 has handled your personal information, please get in touch with the b939 support team.

Support is available through live chat on the platform and by email. When contacting b939 about a privacy matter, please clearly state the nature of your request — for example, "data access request" or "data deletion request" — and include your registered mobile number so your identity can be confirmed securely.

For general platform support — account issues, deposit or withdrawal queries, bonus questions — the live chat on b939 is the fastest route. The FAQ page also covers many common questions.